{"id":13,"date":"2026-06-09T11:28:52","date_gmt":"2026-06-09T11:28:52","guid":{"rendered":"https:\/\/dictie.wepdevs.com\/?page_id=13"},"modified":"2026-07-28T05:24:37","modified_gmt":"2026-07-28T05:24:37","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/smileshop.md\/ru\/refund_returns\/","title":{"rendered":"Politic\u0103 de ramburs\u0103ri \u0219i return\u0103ri"},"content":{"rendered":"
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Politica de retur<\/h1>\n

La SmileShop ne\u00a0dorim ca fiecare\u00a0client s\u0103 fie\u00a0mul\u021bumit de produsele\u00a0achizi\u021bionate. Politica\u00a0de\u00a0retur este aplicat\u0103\u00a0\u00een conformitate cu\u00a0prevederile legisla\u021biei\u00a0\u00een vigoare a\u00a0Republicii Moldova, inclusiv\u00a0Legea nr. 105-XV din 13.03.2003 privind protec\u021bia\u00a0consumatorilor.<\/p>\n

1. Returnarea produselor<\/h2>\n

Consumatorul are dreptul\u00a0de a solicita\u00a0returnarea sau \u00eenlocuirea\u00a0produselor doar \u00een\u00a0condi\u021biile prev\u0103zute de\u00a0legisla\u021bia Republicii Moldova.<\/p>\n

Produsele pot fi\u00a0returnate sau\u00a0\u00eenlocuite dac\u0103:<\/p>\n

    \n
  • prezint\u0103 defecte de\u00a0fabrica\u021bie;<\/li>\n
  • au fost livrate\u00a0deteriorate;<\/li>\n
  • sunt incomplete;<\/li>\n
  • nu corespund comenzii\u00a0plasate.<\/li>\n<\/ul>\n

    \u00cen aceste situa\u021bii, v\u0103 rug\u0103m s\u0103\u00a0ne contacta\u021bi \u00een\u00a0cel mai scurt\u00a0timp dup\u0103 recep\u021bionarea comenzii, prezent\u00e2nd\u00a0dovada achizi\u021biei \u0219i, dac\u0103 este cazul, fotografii ale produsului.<\/p>\n

    2. Politica\u00a0de retur pentru\u00a0produsele de igien\u0103\u00a0oral\u0103<\/h2>\n

    \u00cen conformitate cu\u00a0art. 19 din\u00a0Legea nr. 105-XV din 13.03.2003\u00a0privind protec\u021bia\u00a0consumatorilor, dreptul\u00a0de returnare a\u00a0produselor de calitate\u00a0corespunz\u0103toare nu se\u00a0aplic\u0103 produselor incluse\u00a0\u00een Anexa la\u00a0lege \u2013 Lista produselor\u00a0nealimentare de calitate\u00a0corespunz\u0103toare ce nu\u00a0pot fi returnate\u00a0sau \u00eenlocuite cu\u00a0un produs similar.<\/p>\n

    Pentru produsele comercializate\u00a0de SmileShop sunt\u00a0aplicabile, \u00een special, urm\u0103toarele prevederi din Anex\u0103:<\/p>\n

      \n
    • Pct. 3 \u2013 Articole\u00a0de igien\u0103 individual\u0103:<\/strong>
      \u201ePeriu\u0163e de din\u0163i, piepteni, agrafe, bigudiuri, pensete, aparate\u00a0de ras manuale\u00a0sau electrice \u015fi\u00a0alte articole destinate\u00a0\u00eengrijirii corpului.\u201d<\/li>\n<\/ul>\n
        \n
      • Pct. 4 \u2013 Articole\u00a0de parfumerie \u015fi\u00a0cosmetic\u0103.<\/strong><\/li>\n<\/ul>\n

        Prin urmare, produsele\u00a0de calitate corespunz\u0103toare\u00a0din aceste categorii\u00a0nu pot fi\u00a0returnate sau schimbate, inclusiv:<\/p>\n

          \n
        • periu\u021be de din\u021bi\u00a0manuale \u0219i electrice;<\/li>\n
        • capete de schimb\u00a0pentru periu\u021be electrice;<\/li>\n
        • duze \u0219i alte\u00a0accesorii de igien\u0103\u00a0oral\u0103 de\u00a0uz personal;<\/li>\n
        • paste de din\u021bi;<\/li>\n
        • ape de gur\u0103;<\/li>\n
        • alte produse de\u00a0igien\u0103 oral\u0103 \u0219i\u00a0produse cosmetice.<\/li>\n<\/ul>\n

          3. Excep\u021bii<\/h2>\n

          Produsele\u00a0men\u021bionate mai sus\u00a0pot fi returnate\u00a0sau \u00eenlocuite numai\u00a0\u00een urm\u0103toarele situa\u021bii:<\/p>\n

            \n
          • produsul prezint\u0103 un\u00a0defect de\u00a0fabrica\u021bie;<\/li>\n
          • produsul a fost\u00a0deteriorat \u00een timpul\u00a0livr\u0103rii;<\/li>\n
          • produsul este incomplet;<\/li>\n
          • produsul livrat nu\u00a0corespunde comenzii\u00a0efectuate.<\/li>\n<\/ul>\n

            \u00cen aceste cazuri, SmileShop va \u00eenlocui\u00a0produsul sau va\u00a0oferi o alt\u0103\u00a0solu\u021bie,\u00a0\u00een conformitate cu\u00a0drepturile consumatorului\u00a0prev\u0103zute de legisla\u021bia\u00a0Republicii Moldova.<\/p>\n

            4. Procedura de retur<\/h2>\n

            Pentru a solicita un retur sau o \u00eenlocuire, clientul trebuie s\u0103:<\/p>\n

              \n
            1. contacteze serviciul de\u00a0rela\u021bii cu clien\u021bii\u00a0\u00een cel mai\u00a0scurt timp dup\u0103\u00a0recep\u021bionarea produsului;<\/li>\n
            2. prezinte dovada achizi\u021biei\u00a0(bon fiscal sau\u00a0factura);<\/li>\n
            3. ofere informa\u021bii privind\u00a0motivul solicit\u0103rii \u0219i, dac\u0103 este necesar, fotografii ale produsului.<\/li>\n<\/ol>\n

              Fiecare solicitare va\u00a0fi analizat\u0103 individual, \u00een conformitate cu\u00a0prevederile legale aplicabile.<\/p>\n

              5. Contact<\/h2>\n

              Pentru \u00eentreb\u0103ri privind\u00a0politica de retur\u00a0sau pentru ini\u021bierea\u00a0unei solicit\u0103ri de retur, ne pute\u021bi contacta\u00a0prin datele de\u00a0contact afi\u0219ate pe\u00a0site-ul SmileShop.<\/p>\n

              Dac\u0103 politica va\u00a0fi publicat\u0103 pe\u00a0un magazin online, o pot adapta\u00a0\u0219i la formatul\u00a0utilizat de platforme\u00a0precum WooCommerce, Shopify\u00a0sau OpenCart \u0219i pot\u00a0include termenele de\u00a0solu\u021bionare, costurile\u00a0de transport pentru\u00a0retur \u0219i procedura\u00a0de rambursare.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              Politica de retur La SmileShop ne\u00a0dorim ca fiecare\u00a0client s\u0103 fie\u00a0mul\u021bumit de produsele\u00a0achizi\u021bionate. Politica\u00a0de\u00a0retur este aplicat\u0103\u00a0\u00een conformitate cu\u00a0prevederile legisla\u021biei\u00a0\u00een vigoare a\u00a0Republicii<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smileshop.md\/ru\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smileshop.md\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smileshop.md\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smileshop.md\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smileshop.md\/ru\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":6,"href":"https:\/\/smileshop.md\/ru\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":5147,"href":"https:\/\/smileshop.md\/ru\/wp-json\/wp\/v2\/pages\/13\/revisions\/5147"}],"wp:attachment":[{"href":"https:\/\/smileshop.md\/ru\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}